To address inefficient service and delivery processes tgestiona, an Argentinian business process outsourcing company, launched an optimisation project that utilised a DMAIC (define, measure, analyze, improve and control) process. A Gantt diagram was used to develop a schedule of target dates for solution implementation and improvement. A failure mode and effects analysis (FMEA) addressed and anticipated potential failures and their causes, and enabled the team to develop contingency plans. The o...

BPIR Categories

6.4.3 Inspections, tests, process/performance audits
6.4.1 Improve process/service performance
6.1.1 Plan key production & delivery processes

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