The tag line “Doing What’s Right” captured a key characteristic of the culture and a unique element of the environment at the Mary Greeley Medical Centre (MGMC), a US healthcare provider and 2019 Baldrige National Quality Award recipient. This tag line, developed in part by employees, patients, and stakeholders during a re-branding process, reinforced the…

BPIR Categories

2.2.3 Develop vision and/or mission
8.1.1 Leaders develop/manage org culture,vision&values
8.2.2 Create an environment for empowerment/innovation

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