In spite of operating for over 30-years in the brutal, hyper-competitive airline industry Southwest Airlines (SWA), a US carrier, continued to maintain a no-layoff policy and viewed involuntary layoffs as a last resort. The company relied on voluntary buyouts and transfers, for example, when a route was cancelled or a call centre closed, the airline would give employees the opportunity to transfer to other locations and/or offered voluntary buyout packages with various amounts of cash, health ca...

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9.3.6 Restructure & rightsize workforce

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