When the technology bubble burst in 2001, Cisco Systems Inc. laid off 8,500 employees, roughly 20% of its work force. However, the move was seen as contradictory to its commitment-oriented approach to talent management. During that downsizing, the company utilised many of the best practices needed to keep employees motivated and committed, but many felt…

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9.3.6 Restructure & rightsize workforce
9.6.2 Manage employee satisfaction

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