When the technology bubble burst in 2001, Cisco Systems Inc. laid off 8,500 employees, roughly 20% of its work force. However, the move was seen as contradictory to its commitment-oriented approach to talent management. During that downsizing, the company utilised many of the best practices needed to keep employees motivated and committed, but many felt that the company had been too quick to resort to layoffs. As a result, Cisco suffered a decline in morale and a significant amount of voluntary ...

BPIR Categories

9.3.6 Restructure & rightsize workforce
9.6.2 Manage employee satisfaction

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