Sutter Davis Hospital (SDH), a US acute care hospital and winner of the 2013 Malcolm Baldrige National Quality Award, took a systematic approach to handling changes in capacity and capability needs. Trends, volume and overall productivity with budget targets were identified by comparing biweekly financial reports. In managing workforce reductions and growth, the Administrative Team reviewed every job posting, and required the respective department manager to complete a Request Justification form...

BPIR Categories

9.3.6 Restructure & rightsize workforce
9.3.1 Plan & forecast workforce requirements

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