To improve its product development processes, the Department for Technical Studies and Installations (TSI), a Belgian Armed Forces department responsible for project-based engineering work, used effort/ lead-time as a measure to better understand improvements in work flow performance. Measures revealed that although project lead-times had decreased effort/ lead-time had not increased so a drilldown analysis…

BPIR Categories

10.2.4 Use analytical techniques on data
2.5.3 Develop and deploy action plans & projects
5.1.1 Plan key production & delivery processes

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