Employee engagement at Adventist Health Castle (AHC), a US healthcare provider and 20017 Baldrige National Quality Award recipient, was aligned with AHC’s People Pillar. Drivers of workforce engagement (Figure 5.2-1) were determined through formal and informal processes such as annual associate engagement and physician satisfaction surveys, rounding, Hoku-Solid-Needs Improvement (HSN) conversations, etc. Workforce engagement was…

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9.6.2 Manage employee satisfaction

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