To simplify and speed up communication between citizens and government, the Government of Croatia developed and launched an e-Citizens programme, based on three building blocks: a Central State Portal which contained all the information about public services for citizens; a National Identification and Authentication System (NIAS) where identification and authentication to public electronic services was…

BPIR Categories

10.2.1 Establish info/knowledge management systems
10.4.5 Manage external information & knowledge sharing

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