DalTile, a major USA manufacturer of ceramic tiles for the commercial market made a strategic decision to expand into the residential market. Suddenly DalTile were faced with a massive task of educating and training dealers, designers, and staff to facilitate the company’s entry into the new market. To overcome the problem the company turned to e-learning and developed its own on-line self-paced and live training programmes to train 7,000 people in 9 facilities....

BPIR Categories

9.4.3 Deliver education and training
10.1.1 Derive info/KM requiremts from business strategies

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