Herman Miller, a USA interior-furnishing design and manufacturing firm, decided that the costs of classroom style training for its staff and 5,000-member dealer organisation were getting out of control. Inefficiencies associated with the classroom training method also resulted in inconsistent knowledge throughout the dealer network leading to lost sales. The company turned to e-learning as a means to set up and deliver courses to staff and dealers, to facilitate on-line collaborative learning ex...

BPIR Categories

9.4.3 Deliver education and training
10.1.1 Derive info/KM requiremts from business strategies

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