In spite of an increase in volume, Emergency center turn around time and throughput at Memorial Hermann Sugar Land (MHSL) a US Acute Care community hospital and winner of the 2016 Baldrige National Quality Award, outperformed benchmarks while maintaining top decile patient satisfaction. Against the National Average of 90 minutes the Median Emergency Centre Admit…

BPIR Categories

15.2.4 Service performance e.g. quality/delivery/value
15.4.7 Employee efficiency/productivity performance

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