Singapore’s Immigration & Checkpoints Authority (ICA), a government agency and winner of the 2015 SPRING Singapore Quality Award with special commendation, undertook economy drive (ED) measures which helped identify organisation-wide cost efficiencies leading to significant cost savings. To promote a culture of prudence, KPI was set for an ED savings target of 1.5% for overall…

BPIR Categories

15.6.11 Financial management
14.3.1 Create commitment for improvement

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