Despite increasing ED volumes exceeding physical capacity, Adventist Health Castle, a US healthcare provider and 2017 Baldrige National Quality Award recipient, perform better than both its closest competitors for all measures. For example, in the US as a whole, about 2% of emergency patients leave an emergency facility without ever being seen. Despite steady growth, only 0.2% AHC’s patients in 2016 left the ED without being seen. Details can be found at Fig. 7.1-21 ED Door to Doctor Time; Fig...

BPIR Categories

15.2.4 Service performance e.g. quality/delivery/value
6.4.1 Improve process/service performance

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