To deal with unexpected teacher absence the Pewaukee School District (PSD), a US school district and winner of the 2013 Malcolm Baldrige National Quality Award, implemented an online substitute service to provide daily and long term substitutes for teachers and para-professionals, its largest staffing groups. PSD closely monitored the service to ensure substitute teachers were…

BPIR Categories

15.2.4 Service performance e.g. quality/delivery/value

Unlock this article and 10,000+ more

To get the most out of our extensive resources, please login or become a member below.

OR
X
X