In 2013. National Express, a UK scheduled coach operator, included the main principles of EFQM in its three-year strategic plan and added 'excellence' as one of its values. The first EFQM internal assessment was con ducted in June 2014 and identified where it was terms of the EFQM Model, and then benchmarked against the National Express rail company, C2C, a 5 star Recognised for Excellence firm. A team of 12 business excellence champions were selected who were to be instrumental in assessing the...

BPIR Categories

14.3.4 Conduct a business excellence assessment.
14.3.3 Implement an org-wide continuous improvemnt program

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