EFQM drives excellence in an energy utility

To lead its drive towards excellence Red Eléctrica de España (REE), operator of the Spanish national electricity grid and transmission system, created an "Excellence Management Team" spearheaded by the Quality Department and composed of managers from key areas of business management whose scope represented the criteria of the EFQM Excellence Model. The team was trained…

BPIR Categories

14.3.2 Implement an improvement approach/method/technique
14.3.4 Conduct a business excellence assessment.