Colas Limited, a UK provider of transport services, began using the EFQM Excellence Model in 2005. An assessment in 2008 made Colas aware that realistic goals were required to maintain the drive and focus on continuous improvement, as well as provide external recognition. The firm set out on a performance improvement journey to ultimately qualify…

BPIR Categories

14.3.4 Conduct a business excellence assessment.
14.3.3 Implement an org-wide continuous improvemnt program

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