EFQM Excellence Model delivers for elderly care service

In 2015 the West Lothian Health and Social Care Partnership, a UK social care partnership and winner of a 2014 Quality Scotland Committed to Excellence Award, used the EFQM Excellence Model to improve outcomes and establish a sustainable ‘across the whole-system’ model of care for the Frail Elderly. Four key projects were implemented: 1) Frailty…

BPIR Categories

14.1.4 Gather and integrate performance data.
6.4.1 Improve process/service performance