Dubai Electricity and Water Authority (DEWA) implemented the EFQM Excellence Model in 1998. DEWA adopted key objectives to manage global and local transformation and adopted the improvement cycle to bring a focus on results and achievements. Sustainable results was one of the most important issues for management and systems were built to achieve outstanding world…

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14.3.3 Implement an org-wide continuous improvemnt program
14.3.4 Conduct a business excellence assessment.

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