The Greater Manchester Fire and Rescue Service (GMFRS) in the UK adopted the EFQM Excellence Model in 2010 after the government made local authorities responsible for their own performance and the improvement of outcomes. In the first year, working with North of England Excellence (NoEE), GMFRS conducted a facilitated self-assessment, a workshop that provided middle…

BPIR Categories

14.3.4 Conduct a business excellence assessment.
14.3.3 Implement an org-wide continuous improvemnt program

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