To help secure its future a UK Charity carried out an organisational assessment using the European Excellence framework (EFQM). The process provided valuable insights and comparisons with best practice in many areas from leadership to performance measurement. Critical drivers for change were identified, the process model from which all services were delivered was defined, and teams were trained in a wide range of improvement tools and coached on how to select the most appropriate techniques fo...
BPIR Categories14.3.4 Conduct a business excellence assessment.
14.3.6 Provide ideas management & innovation processes
14.3.3 Implement an org-wide continuous improvemnt program