In 2008 the Wachovia Bank, a US bank, settled a suit with the US Office of the Comptroller of the Currency (OCC) with a payment of $144 Million. The bank had been charged with poor oversight that allowed telemarketers and payment processors to withdraw millions of dollars from customers' accounts. The charges sated that that…

BPIR Categories

7.1.2 Invoice the customer
7.1.1 Develop, deliver, & maintain customer billing
2.5.4 Identify and manage risks
11.1.5 Manage financial risk

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