To maintain a high level of operational readiness Singapore Civil Defence Force (SCDF), an emergency services provider, ensured it had stringent and well-defined processes and motivated and competent staff. All first responders (fire and EMS crews) were expected to leave the fire station and fire post within a minute upon activation and SCDF set a…

BPIR Categories

15.4.7 Employee efficiency/productivity performance
15.4.4 Employee performance management/recognition
15.2.4 Service performance e.g. quality/delivery/value

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