A measure of the efficiency and effectiveness of Emergency Department discharge procedures at Hill Country Memorial (HCM), a US community hospital and winner of the 2014 Baldrige National Quality Award, was Length of Stay (LOS in the department. From 2009 to 2014 HCM ED achieved a 16% improvement in LOS. HCM’s ED average LOS was…

BPIR Categories

15.4.7 Employee efficiency/productivity performance

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