To improve its performance on ED arrival to bed, St David’s Healthcare (SDH, a US hospital system and winner of the 2014 Baldrige National Quality Award, set a goal of 20 minutes from 2008. Performance on ED arrival to bed since 2008, reduced the amount of time by over 40%. SDH achieved an average of…

BPIR Categories

15.2.4 Service performance e.g. quality/delivery/value

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