Emergency management at the Studer Group (SG), a US healthcare consulting firm and winner of the 2010 Malcolm Baldrige National Quality Award (Small Business Sector), was organised under the Emergency Readiness Plan prepared by SG's Emergency Preparedness Team. The plan considered emergencies like an extended loss of power to the devastation of a major hurricane. Employee drills were conducted quarterly for fire evacuations, and hurricane preparedness and process was reviewed prior to the Flori...

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12.6 Implement emergency response programs

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