To be prepared for disasters or emergencies the Business Continuity Plan Management process at MidwayUSA (MW), a US Internet retailer and winner of the Baldrige National Quality Award in 2009 and 2015, included an Integrated Contingency Plan, business impact analysis and risk assessments to evaluated the risk and likelihood of such an event. Continuity and recovery were part of MW’s business impact analysis and risk assessments, which identified continuity and recovery concerns, resources and ...

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12.6 Implement emergency response programs

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