The emergency preparedness plan (EPP) at Memorial Hermann Sugar Land (MHSL) a US Acute Care community hospital and winner of the 2016 Baldrige National Quality Award, addressed every possible type of emergency, including natural disasters, disease pandemics, chemical exposures, accidents with mass casualties, active shooters, bomb threats, and internal system failures. Downtime processes are in…

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12.6 Implement emergency response programs

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