Emergency preparedness at Mid-America Transplant Services (MTS), a US non-profit organ procurement organisation and winner of the 2015 Baldrige National Quality Award, was governed by a well-documented disaster preparedness plan which allowed the work systems to continue to achieve a high level of customer satisfaction. Emergency prevention was enhanced through regular testing and analysis of the Emergency Response Plan (ERP). Routine testing and preventative maintenance of all critical equipmen...

BPIR Categories

12.6 Implement emergency response programs
11.6.3 Manage facilities
11.6.4 Manage physical risk

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