This local authority replaced its sickness absence control policy in 2000 with a completely revised attendance management process. Each directorate has a managing attendance co-ordinator who collates all absence information and informs managers when an employee has exceeded one of their two absence trigger points. When these triggers are met, a four-stage absence review process is begun. Stage one consists of an informal discussion between manager and employee to review attendance and see what c...

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9.6.2 Manage employee satisfaction

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