Dell Computer Corp, a US manufacturer/marketer of computing products and services, introduced a management rating process in 2004 to bring a greater focus on its people and results management ethic. The Dell system required employees to rate managers in semi-annual surveys. The target score was a 75% rating and managers were encouraged to seek a 20% improvement each year. Those who recorded less than 50% favourable scores had their compensation, bonus, and promotion opportunities affected, and h...

BPIR Categories

9.6.1 Survey/assess employee satisfaction/morale
9.7.1 Encourage employee involvement and feedback

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