To assist its diverse workforce, the Mercy Health System (MHS), a US health care system and winner of the 2007 Malcolm Baldrige National Quality Award (Healthcare Sector), analysed feedback from formal and informal sources to determine needs and offered comprehensive policies, services and benefits. Customised benefits included: on-site concierge services; adoption assistance; a lactation accommodation policy; and wellness fairs tailored for females. Policies included flexible work arrangements,...
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