Mid-America Transplant Services (MTS), a US organ procurement organisation and winner of the 2015 Baldrige National Quality Award, maintained a workforce philosophy of: “We take care of ‘Our People’ so they can take care of others," and supported this ethic by providing a comprehensive benefit package to full-time employees. The package included comprehensive medical, dental, and vision insurance available on a tiered or no cost option to full-time employees and a low cost option available...