To create benefits packages that met employees needs the TD Bank, a Canadian bank, allowed employees to pick and choose from menu. Each year the bank asked employees to name two tangible things they would like to see improved within the bank, and, typically, about 20,000 responded. Themes that consistently emerged were more flexible work hours and improved benefits. Successful policies resulted. Employees who worked 15 hours a week received health coverage. Employees were also able to register f...

BPIR Categories

9.6.2 Manage employee satisfaction
9.7.1 Encourage employee involvement and feedback
9.6.4 Manage & administer employee benefits

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