Employee development was seen as key to successful implementation of the City of Coral Springs, a US local authority and winner of the 2007 Malcolm Baldrige National Quality Award (Non Profit Sector), long- and short-term objectives. Development and learning focussed first on changing the organisational culture and training included: Leadership, Employee Empowerment and Customer Focus. After the completion of the culture change phase of the City's development and learning efforts, training becam...
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