The Employee Learning and Development system at the Inland Revenue Authority of Singapore (IRAS), winner of the 2011 Singapore Business Excellence Award, was under stewardship of senior management and encompassed the identification of learning needs, monitoring of learning plans and evaluation of learning programmes. Learning and development needs were assessed via a top-down and bottom-up approach. Learning roadmaps for tax, service, compliance and leadership, charted the learning programmes fo...

BPIR Categories

9.4.3 Deliver education and training
9.4.9 Assess individual/team training needs

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