Employee development at the Singapore Civil Defence Force (SCDF), an emergency services provider and winner of the 2005 Singapore Quality Award, was driven by its annual Total Learning Plan (TLP). To begin the process a competency profile detailed the skills and knowledge required for each job. Education and training were anchored to the competency framework,…

BPIR Categories

9.4.1 Align employee & organisation development needs
9.4.9 Assess individual/team training needs
9.2.3 Define work competencies

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