A core value at the Studer Group (SG), a US healthcare consulting firm and winner of the 2010 Malcolm Baldrige National Quality Award (Small Business Sector), was Learning, and both employee and leader development was driven by and aligned with the strategic planning process. Organisational learning and development needs were identified using the Employee Attitude and Interdepartmental Surveys, evaluation results, operational reviews, performance and competency evaluations and by results achieve...

BPIR Categories

9.4.9 Assess individual/team training needs
9.4.3 Deliver education and training

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