The annual learning and development cycle at the Singapore National Library Board (NLB), winner of the 2011 Singapore Quality Association Business Excellence Award, identified corporate learning priorities for staff, aligned them with its strategic outcomes, and reviewed and set targets for NLB's learning key performance indicators (KPIs). The beginning point for Employee Development was the…

BPIR Categories

9.4.4 Develop & manage employee orientation programs
9.4.6 Develop management/leadership competencies
9.3.2 Develop succession & career plans
9.4.7 Develop team competencies

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