The Learning and Development System (LDS) at Kindred Mountain Valley (KMV), a US Nursing and Rehabilitation Centre and winner of the 2016 Baldrige National Quality Award, was a comprehensive 9-step process that supported organisational performance improvement, organizational change, and innovation . In Step 1, learning and development needs were identified through annual skills/competencies evaluations, individualized…

BPIR Categories

9.4.2 Develop education and training programs.
9.4.6 Develop management/leadership competencies

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