Mid-America Transplant Services (MTS), a US organ procurement organisation and winner of the 2015 Baldrige National Quality Award, saw learning and development as a critical contribution to staff success and organisational sustainability. Learning as a result of training was linked to an outcome measured in the goal plan for each employee. MTS reinforced new knowledge and on-the-job skills through ongoing competency testing, work system dialogue, bringing in subject matter experts for training, ...

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9.4.7 Develop team competencies

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