The workforce development and learning system at the 2009 Malcolm Baldrige National Quality Award (Non-Profit Sector) award winning US Veterans Affairs Clinical Research Pharmacy Coordinating Centre (VACSP), a clinical trials organisation, encompassed assessment, planning and training delivery. Employees, supervisors and managers documented future training needs, and the annual training plan detailed training in organisational improvement, ethics, compliance, strategic initiatives and other area...

BPIR Categories

9.4.2 Develop education and training programs.
9.4.3 Deliver education and training

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