To ensure employees were always up to date on all the latest technologies, D&D Automation, a Canadian provider of discrete and process controls technology, created an aggressive training and development (T&D) environment and made T&D a part of its culture. The firm: 1. Introduced a Tech Leader programme. 2. Benchmarked all employees against the technologies they had to use and tracked their progress. 3. Highlighted the technologies most important to the business so people could see where they sh...

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9.4.2 Develop education and training programs.
9.4.5 Develop functional/process competencies

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