Performance management at Norse Commercial Services, a UK soft facilities management company, was underpinned by learning and career development. The firm’s learning programme was originally set up to improve literacy and numeracy among front line workers, and its success led Norse to establish its own learning and development training academy. All managers were able to…

BPIR Categories

9.3.2 Develop succession & career plans
9.4.3 Deliver education and training

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