The learning and development system at K&N Management, a US Owner of Fast Casual Restaurant Chains and winner of the 2010 Malcolm Baldrige National Quality Award (Small Business Sector), provided opportunities for employees who wanted to advance past the basic job training. The training system was designed to prepare new employees to delight guests, and also provided the skills for further development, depending on the individuals personal career path. Performance management and learning develop...

BPIR Categories

9.4.2 Develop education and training programs.
9.3.2 Develop succession & career plans

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