Toshiba Consumer Products (Thailand) Co. Ltd (TPT), Bangkok, is a subsidiary of the Japanese Toshiba Corporation and manufactures refrigerators, air-conditioners and washing machines. Over 90% of TPT's production is exported to countries all over the world, including Japan. The TPT leadership has a strong focus on quality improvement that requires employee participation and empowerment. All staff (particularly shop floor workers) are trained to understand and use various quality improvement too...

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