When Sunrise Community Centre, a US non-profit, doubled in size in the late 1990's it experienced growing pains. A staff survey revealed a number of issues that needed to be addressed and an organisation-wide retreat was organised. Senior managers emphasised that they wanted to hear what staff had to say so avoided acting as managers at the retreat. Working together the challenges were identified and a vision for the future was created. Five staff members created a formal "charter" that captured...

BPIR Categories

9.6.2 Manage employee satisfaction
2.2.1 Obtain stakeholder input into strategy formulation

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