To assess employee engagement and satisfaction, Don Chalmers Ford (DCF), a US Ford Motor Company franchise and winner of the 2016 Baldrige National Quality Award, used informal and three formal approaches. Management by walking around (MBWA), team Driving Forward meetings and the birthday lunch were the key informal approaches. The three formal third party survey…

BPIR Categories

9.6.2 Manage employee satisfaction
9.6.1 Survey/assess employee satisfaction/morale

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