Medrad Inc, a US manufacturer and distributor of high tech medical devices and winner of the 2010 Malcolm Baldrige National Quality Award (Manufacturing Sector), used a company-wide survey to assess workforce engagement and satisfaction and improving performance on the survey was a scorecard goal. Prior to 2007, MEDRAD used the Hay survey but transitioned to the Great Planes to Work (GPTW) survey in 2007 because of consistently exceeding the Hay benchmark in prior years. The GPTW survey gauged f...

BPIR Categories

15.4.1 Employee satisfaction/dissatisfaction

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