Employee Engagement at Hill Country Memorial (HCM), a US community hospital and winner of the 2014 Baldrige National Quality Award, was assessed via a Press Ganey (PG) engagement composite based on questions most closely related to employee engagement. From 2010 to 2014, HCM achieved performance at the 90th percentile in its peer group and outperformed 70% of Baldrige recipient organisations in the PG Baldrige peer group. In 2013 HCM had an engagement rate of 82% compared to the PG top 10% at 81...
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