Employee Engagement at Hill Country Memorial (HCM), a US community hospital and winner of the 2014 Baldrige National Quality Award, was assessed via a Press Ganey (PG) engagement composite based on questions most closely related to employee engagement. From 2010 to 2014, HCM achieved performance at the 90th percentile in its peer group and outperformed…

BPIR Categories

15.4.1 Employee satisfaction/dissatisfaction

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